Refund Policy

This Refund Policy explains how refunds work for Prepzora's paid subscription. We recommend trying our Free Tier first to confirm Prepzora is right for you before subscribing.

1. Subscription Charges

The Full Access plan is at ₦2,000 per month.

2. General Policy

Because Prepzora provides immediate digital access to unlimited practice questions once payment is confirmed, subscription fees are generally non-refundable once a month's payment has been made and access granted.

3. When We Do Offer Refunds

We will consider a refund if:

• You were charged in error or charged more than once for the same period (duplicate charge).
• A technical issue on our end prevented you from accessing the service for a significant part of your subscription period, and we were unable to resolve it.
• You contact us within 48 hours of an accidental subscription with little to no usage.

4. How to Request a Refund

Message us on WhatsApp or email hello@prepzora.com with your registered phone number and the reason for your request. We aim to respond within 3–5 business days.

5. No Auto-Renewal

Prepzora subscriptions are manual and month-to-month — we do not automatically charge or renew your subscription. Each month, you choose whether to subscribe again. If you don't wish to continue, simply don't make the next month's payment; your Full Access will end when the current paid period expires and your account will return to the Free Tier.

6. Contact Us

Prepzora Technologies Limited
Email: hello@prepzora.com
Phone: +234 806 903 6428